Refund & Return Policy

My website is completely inventory driven.  All pieces are made by hand and many of them are extremely time intensive.  So with that in mind please note that ALL SALES ARE FINAL...With that said I do not want my customers to worry about a piece that does not fit right or has a problem.  I guarantee my pieces and will replace earring wires or a piece that breaks even if it is your fault!...USUALLY at no cost. 

With that said I have had several clients (and you know who you are and I love you!) that have lost earrings or put them through a wash/dry cycle, run an earring over with a car tire...and the list goes on.....I only ask for my own knowledge how something has broken - I make every effort to make sure that your piece is sturdy - I actually try to break things to make sure they are very strong.

Honesty is the best policy and I know sometimes things happen - your baby may pull your necklace and break a component - Please just tell me!  I am really understanding about how things can happen and happy to work with you to fix things.  Depending on the damage I may charge you for the replacement components but not to fix the piece - Most times if it is an easy fix there is no charge at all...just shipping.

PLEASE EMAIL ME OR CALL ME IF YOU ARE NOT SURE ABOUT A PIECE THAT YOU WANT TO PURCHASE...I CAN SEND YOU ADDITIONAL PHOTOS OR MEASUREMENTS -

PLEASE LET ME KNOW IF YOU HAVE A LARGE WRIST OR NECK OR IF YOU REQUIRE POST EARRINGS TO HIDE A LARGE EAR HOLE...ETC.. YOU ALL KNOW THE DRILL!

If you order something that you really hate (not likely..LOL) I will work to replace it with a substitute that is suitable...However, you have 5 days from date of receipt to let me know - Please do not keep the piece for a year and then tell me it was not suitable..

Thanking all in advance for your understanding of this policy.  Perhaps one day when we are "world wide" and I am not the sole manufacturer I can change the policy but for now this is how it remains...Please contact me with any questions or concerns!!